Your website is more than just a place to sell products and services. Many business owners think of it as only a tool for online presence. There is something more to it that you need to understand. Your website is probably the first touchpoint a customer has with your brand. If you manage to impress your customers or potential prospects on this front, you can close the deal with them. When they...
Customer experience (CX) and service design (SD) are the two aspects that set businesses apart from their competitors. CX, as the name suggests, focuses on the quality of customer experience while interacting with a business. SD, on the other hand, focuses on the design of the service and how it aligns with and fulfills customer needs.
Both CX and SD have their own significance. However,...
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