QuickBooks is a powerful accounting tool used by businesses of all sizes to manage financial tasks, payroll, and banking. However, like any software, QuickBooks can sometimes run into errors that disrupt workflows. One common issue faced by users is QuickBooks Error 9999. This error typically occurs while trying to update banking transactions in QuickBooks Online.

If you are facing this error, don’t worry—you’re not alone. In this blog, we’ll cover the causes, symptoms, and step-by-step solutions to fix QuickBooks Error 9999. We’ll also share some preventive tips to avoid such issues in the future.

What is QuickBooks Error 9999?

QuickBooks Error 9999 is a script error that mainly appears when users try to refresh or update bank feeds in QuickBooks Online. It disrupts the connection between QuickBooks and the bank, preventing users from downloading the latest transactions.

When this error occurs, QuickBooks may display the message:
“Sorry, we can’t update your account. Please try updating again later. (9999)”

This not only interrupts your workflow but also causes delays in reconciling bank accounts.

Symptoms of QuickBooks Error 9999

You may be experiencing QuickBooks Error 9999 if you notice the following symptoms:

• Unable to update or refresh bank feeds in QuickBooks Online.

• The system becomes slow or unresponsive while performing banking activities.

• QuickBooks crashes frequently during online banking updates.

• The error message “QuickBooks Error 9999” appears on your screen.

Recognizing these signs early helps you take quick action to fix the issue before it worsens.

Causes of QuickBooks Error 9999

Several factors can trigger QuickBooks Error 9999. The most common causes include:

1. Broken or interrupted connection between QuickBooks Online and your bank.

2. Script errors in the web browser.

3. Cache or temporary internet files interfering with QuickBooks Online.

4. Security restrictions or firewall blocking the connection.

5. Corrupt or incomplete installation of QuickBooks-related files.

6. Bank server issues or ongoing maintenance on the bank’s side.

Understanding these causes will make it easier to apply the right solution.

Step-by-Step Solutions to Fix QuickBooks Error 9999

Let’s look at the most effective solutions to resolve this error.

Solution 1: Report the Problem to QuickBooks

1. When the error message appears, click on the Report Issue button.

2. Provide your name, email, and details about the error.

3. Submit the report so QuickBooks support can investigate and resolve the issue.

This is often the quickest way to get help if the issue is widespread.

Solution 2: Disconnect and Reconnect Your Bank Account

1. Open QuickBooks Online and go to the Banking section.

2. Select the account linked to your bank.

3. Click the Edit (pencil) icon.

4. Choose Edit account info.

5. Select the Disconnect this account on save option.

6. Save and close.

7. After disconnecting, reconnect the account by re-entering your banking details.

This refreshes the connection between QuickBooks and your bank.

Solution 3: Clear Browser Cache and Cookies

Since QuickBooks Online runs on your web browser, stored cache and cookies can cause conflicts.

• Open your browser settings.

• Navigate to Privacy & Security.

• Select Clear browsing data.

• Check Cached images and files and Cookies.

• Restart the browser and try accessing QuickBooks again.

Solution 4: Switch to Another Browser

Sometimes, the issue lies within the browser itself. If you are facing the error in Chrome, try using Firefox, Edge, or Safari to see if it resolves the problem.

Solution 5: Manually Update Transactions

If QuickBooks fails to update automatically:

1. Log in directly to your bank’s website.

2. Download your latest bank transactions in a .CSV file.

3. Open QuickBooks Online and go to the Banking tab.

4. Select Upload Transactions.

5. Import the CSV file into QuickBooks.

This method ensures your records remain updated while troubleshooting continues.

Solution 6: Disable Security Software Temporarily

Your firewall or antivirus may block QuickBooks’ connection with the bank. Temporarily disable them and check if the error persists. If it works, add QuickBooks as an exception in your firewall/antivirus settings.

Solution 7: Contact Support for Expert Help

If none of the above methods resolve the issue, it may require advanced troubleshooting. You can reach out to QuickBooks experts at +1-866-408-0444 for immediate assistance. They can guide you step by step and ensure your banking feeds are restored without data loss.

Preventive Measures to Avoid QuickBooks Error 9999

Once you’ve resolved the error, it’s important to follow preventive steps to reduce the chances of facing it again:

• Keep your web browser updated to the latest version.

• Regularly clear your cache and cookies.

• Ensure your QuickBooks Online login credentials are correct.

• Maintain a stable and secure internet connection.

• Update your bank information in QuickBooks whenever changes occur.

• Add QuickBooks as a trusted site in your security software settings.

Final Thoughts

QuickBooks Error 9999 can be frustrating, especially when it disrupts online banking operations. However, with the right approach, the problem can be fixed quickly. By following the solutions above—such as reconnecting your bank, clearing browser cache, or updating transactions manually—you can restore smooth functioning in QuickBooks Online.

If you’re still struggling, don’t hesitate to call QuickBooks support at +1-866-408-0444 for professional guidance. Experts are available to provide step-by-step solutions and help you get back on track without delays.