Dai Nippon Printing Co., Ltd. (DNP) has unveiled a new AI Staff solution aimed at enhancing the efficiency and accessibility of local government services. The system is designed to assist municipalities in delivering faster, more accurate responses to resident inquiries while reducing administrative burdens.

Automating Public Service with AI

The AI Staff platform will support local governments by:

• Handling routine resident inquiries 24/7

• Providing automated guidance on administrative procedures

• Reducing the workload on government staff through natural language processing (NLP) and AI-driven dialogue systems

This aligns with Japan’s ongoing efforts to digitally transform public administration and make services more accessible, particularly in rural or understaffed regions.

Supporting Local DX Goals

Key features of the solution include:

• Customizable FAQ databases tailored to each municipality

• Multilingual support for foreign residents

• Compatibility with web and kiosk platforms for broader accessibility

By introducing this solution, DNP aims to help local governments modernize service delivery, cut operational costs, and improve citizen satisfaction.

Executive Commentary

A DNP representative commented:
“Our AI Staff solution is designed to support government offices in their transition to smarter, more citizen-friendly public services.”

👉 Read the full analysis at- DNP Launches AI Staff to Aid Local Government Services

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